- Course Objectives
Facilitation Skills
Program Overview
Program Content
Instructors
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Introduction
Module 1
- Understanding Facilitation
- What is Facilitation?
- When is Facilitation Appropriate?
- What is a Facilitator?
- Knowledge Check
Module 2
- Process vs. Content
- About Process
- About Content
- A Facilitator’s Focus
- Knowledge Check
Module 3
- Laying the Groundwork
- Choosing a Facilitated Approach
- Planning for a Facilitated Meeting
- Collecting Data
- Knowledge Check
Module 4
- Tuckman and Jensen’s Model of Team Development
- Stage One: Forming
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
- Knowledge Check
Module 5
- Building Consensus
- Encouraging Participation
- Gathering Information
- Presenting Information
- Synthesizing and Summarizing
- Knowledge Check
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Module 6
- Reaching a Decision Point
- Identifying the Options
- Creating a Short List
- Choosing a Solution
- Using the Multi-Option Technique
- Knowledge Check
Module 7
- Dealing with Difficult People
- Addressing Disruptions
- Common Types of Difficult People and How to Handle Them
- Helping the Group Resolve Issues on Their Own
- Knowledge Check
Module 8
- Addressing Group Dysfunction
- Using Ground Rules to Prevent Dysfunction
- Restating and Reframing Issues
- Getting People Back on Track
- Knowledge Check
Module 9
- About Intervention
- Why Intervention May Be Necessary
- When to Intervene
- Levels of Intervention
- Knowledge Check
Module 10
- Intervention Techniques
- Using Your Processes
- Boomerang it Back
- ICE It: Identify, Check for Agreement, Evaluate How to Resolve
- Knowledge Check
Assessment
- Post-Test
Mena Center
Training Programs: 62
Students: 69
Email: s.maiteh@menatech.edu.jo
