Executive and_Personal Assistants
Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.
INTRODUCTION
Module 1
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Working with Your Manager
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Adapting to Their Style
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Anticipate Their Needs
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Getting Your Responsibilities Defined
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When to Take the Initiative
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Knowledge Check
Module 2
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Administrative Soft Skills
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Social Intelligence
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Basic Business Acumen
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Office Management
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Active Listening
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Knowledge Check
Module 3
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Effective Time Management
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Calendar Management
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Prepare for Changes and Surprises
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Keeping Others on Track
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Urgent / Important Matrix
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Knowledge Check
Module 4
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Meeting Management
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Creating an Agenda
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Keeping Minutes
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Keeping the Meeting on Time
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Variations for Large and Small Meetings
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Knowledge Check
Module 5
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Tools of the Trade (I)
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Email Protocol
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Office Machinery
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Computer and Software Skills
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Communication Skills
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Knowledge Check
Module 6
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Tools of the Trade (II)
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Phone and Voicemail Etiquette
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Word Processing
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Business Writing
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Internet Research
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Knowledge Check
Module 7
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Being an Effective Gatekeeper
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Filtering Data and Information
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Learn to Say No
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Dealing with Difficult People
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Recognize the Tricks
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Knowledge Check
Module 8
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Organizational Skills
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Prioritizing Your Workload
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Goal Setting
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Plan for Tomorrow, Today
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Staying on Track
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Knowledge Check
Module 9
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Confidentiality Guidelines
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Your Confidentiality Duty
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Be Diplomatic and Discreet
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Keeping Data Secure
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What to Do in Sticky Situations
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Knowledge Check
Module 10
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Special Tasks
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Project Management
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Trade Shows
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Interacting with Clients
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Social Media Management
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Knowledge Check
