- Course Objectives
Interpersonal Skills
Program Overview
Program Content
Instructors
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Introduction
Module 1
- Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Knowledge Check
Module 2
- Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- Knowledge Check
Module 3
- Making Small Talk and Moving Beyond
- Starting a Conversation
- The Four Levels of Conversation
- Knowledge Check
Module 4
- Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
- Knowledge Check
Module 5
- Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
- Knowledge Check
Module 6
- Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
- Knowledge Check
Module 7
- Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
- Knowledge Check
Module 8
- Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
- Knowledge Check
Module 9
- Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
- Knowledge Check
Module 10
- Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
- Knowledge Check
Assessment
- Post-Test
Mena Center
Training Programs: 38
Students: 148
Email: training@mena.edu.sa
