- Course Objectives
Ten Soft Skills You Need
Program Overview
Program Content
Instructors
Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.
With our Ten Soft Skills You Need workshop participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.
Introduction
Module 1
- What Are Soft Skills?
- Definition of Soft Skills
- Empathy and the Emotional Intelligence Quotient
- Professionalism
- Learned vs. Inborn Traits
- Knowledge Check
Module 2
- Communication
- Ways We Communicate
- Improving Nonverbal Communication
- Listening
- Openness and Honesty
- Knowledge Check
Module 3
- Teamwork
- Identifying Capabilities
- Get Into Your Role
- Learn the Whole Process
- The Power of Flow
- Knowledge Check
Module 4
- Problem-Solving
- Define the Problem
- Generate Alternative Solutions
- Evaluate the Plans
- Implementation and Re-Evaluation
- Knowledge Check
Module 5
- Time Management
- The Art of Scheduling
- Prioritizing
- Managing Distractions
- The Multitasking Myth
- Knowledge Check
Module 6
- Attitude and Work Ethic
- What Are You Working For?
- Caring for Others vs Caring for Self
- Building Trust
- Work Is Its Own Reward
- Knowledge Check
Module 7
- Adaptability/Flexibility
- Getting Over the Good Old Days Syndrome
- Changing to Manage Process
- Changing to Manage People
- Showing You’re Worth Your Weight in Adaptability
- Knowledge Check
Module 8
- Self-Confidence (Owning It)
- Confident Traits
- Self-Questionnaire
- Surefire Self-Confidence Building Tactics
- Build Up Others
- Knowledge Check
Module 9
- Ability to Learn
- Wow, You Mean I’m Not Perfect?
- Listen with an Open Mind
- Analyze and Learn
- Clear the Air and Don’t Hold Any Grudges
- Knowledge Check
Module 10
- Networking
- Redefine Need
- Identifying Others’ Interests
- Reach Out
- When to Back Off
- Knowledge Check
Assessment
- Post Test
Mena Center
Training Programs: 38
Students: 148
Email: training@mena.edu.sa