Crisis Management
Program Overview
Program Content
Instructors
Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company. Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.
INTRODUCTION
Module 1
- Crisis
- Internal Risks
- External Risks
- Aggression
- Violence
- Knowledge Check
Module 2
- Workplace Violence
- Threats
- Damage
- Psychological Acts
- Physical Acts
- Knowledge Check
Module 3
- Myths
- Violence Just Happens
- It Is Uncommon
- Problems Will Solve Themselves
- It Is Not Possible to Prevent Violence
- Knowledge Check
Module 4
- Escalation
- Threats
- Stalking and Bullying
- Injury
- Death
- Knowledge Check
Module 5
- Concerning Behaviours
- Disruptive
- Emotional Abuse
- Causes Anxiety
- Examples of Behavior
- Knowledge Check
Module 6
- Domestic Violence Indicators
- Disruptive Calls
- Poor Concentration
- Bruising
- Absences
- Knowledge Check
Module 7
- Triggers of Workplace Violence
- Reprimands and Terminations
- Financial Strain
- Loss of Loved One
- Perceived Slights
- Knowledge Check
Module 8
- Conflict Dangers
- Triggers
- Action Point
- Flashpoint
- Identify
- Knowledge Check
Module 9
- Response
- Note Areas of Concern
- Discuss It
- Report It
- Report Extreme Cases to HR/Tip Line
- Knowledge Check
Module 10
- Strategies
- Policies
- Programs
- Emergency Procedures
- Train Employees
- Knowledge Check
ASSESSMENT
- Post Test
Mena Center
Training Programs: 62
Students: 69
Email: s.maiteh@menatech.edu.jo
