-
Course ObjectivesÂ
Manager Management
Program Overview
Program Content
Instructors
Management is known as a form of art and a science. Â The idea behind good management is making your employees more efficient and productive, while finding the best way to do it. Â When preparing to manage one, or a group of managers, you are preparing them to be able to manage their own employees. Â Every manager has a different personality type and learns differently. Â With some tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.
Introduction
Module 1
- Grooming a New Manager
- Set Specific Goals
- Authority (What They Can and Can’t Do)
- Create a Shared Vision
- The More They Learn, the More Responsibility They Get
- Knowledge Check
Module 2
- Coaching and Mentoring (I)
- Writing Performance Reviews
- Provide Clear and Timely Feedback
- Praise in Public, Criticize in Private
- Make Sure Your Door is Always Open
- Knowledge Check
Module 3
- Coaching and Mentoring (II)
- Offer Advice, Not the Solution
- Create a Supportive Environment
- Build Ownership
- 360 Degree Feedback
- Knowledge Check
Module 4
- Measuring Performance
- Staying Within Their Budget
- Setting Measurable Objectives
- Skip Level Feedback
- Collaborate on Criteria to be Evaluated
- Knowledge Check
Module 5
- Motivating Managers
- Provide the Needed Resources
- Bonuses and Incentives
- Give Credit for Good Work
- Keep Them Challenged
- Knowledge Check
Module 6
- Signs of Poor Management
- Missed Deadlines
- Team Turnover
- Losing Customers
- Little or No Growth
- Knowledge Check
Module 7
- Trust Your Team of Managers
- Do Not Micromanage
- Promote Open and Honest Communication
- Reward Initiative
- Trust, But Verify
- Knowledge Check
Module 8
- When an Employee Complains About Their Manager
- Keep the Information Confidential
- Gather Information from Both Sides
- Coach or Delegate the Solution
- Follow-up with the Manager or Employee
- Knowledge Check
Module 9
- When Do You Step In?
- Unsafe or Dangerous Events
- Legal Ramifications
- Severe Financial Costs
- Repeated Failures after Coaching Has Occurred
- Knowledge Check
Module 10
- Remember These Basic Qualities
- Express Confidence in Their Abilities
- Practice What You Preach
- Have an Open Door
- Their Success is Your Success
- Knowledge Check
Assessment
Post-Test
Mena Center
Training Programs: 62
Students: 69
Email: s.maiteh@menatech.edu.jo