- Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Knowledge Check
Supervising Others
Program Overview
Program Content
Instructors
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Module 1
Module 2
- Setting Goals
- Understanding Cascading Goals
- The SMART Way
- The Three P's
- Helping Others Set Goals
- Knowledge Check
Module 3
- Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Knowledge Check
Module 4
- Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
- Knowledge Check
Module 5
- Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
- Knowledge Check
Module 6
- Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Knowledge Check
Module 7
- Managing Your Time
- The 80/20 Rule
- The Urgent/Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
- Knowledge Check
Module 8
- Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help From Within the Team
- Seeking Help from Outside the Team
- Knowledge Check
Module 9
- Ten Tips for Special Situations
- What to Do If Youβve Been Promoted From Within the Team
- What To Do If Youβre Leading a Brand New Team
- What to Do if Youβre Taking on an Established Team
- Knowledge Check
Module 10
- A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
- Knowledge Check
Assessment
Post-Test
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Mena Center
Training Programs: 62
Students: 69
Email: s.maiteh@menatech.edu.jo