- Course Objectives
Generation Gaps
Program Overview
Program Content
Instructors
Welcome to the Generation Gaps course. The workplace can present challenges to management in terms of handling the different generations in the workplace. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of valuable perspectives and experiences. While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
INTRODUCTION
Module 1
- History
- What Generations Exist in the Workplace
- What Defines a Generation
- What This Means in the Workplace
- Knowledge Check
Module 2
- Traditionalist
- Their Background
- Their Character
- Their Working Style
- Knowledge Check
Module 3
- Baby Boomers
- Their Background
- Their Character
- Their Working Style
- Knowledge Check
Module 4
- Generation X
- Their Background
- Their Character
- Their Working Style
- Knowledge Check
Module 5
- Generation Y
- Their Background
- Their Character
- Their Working Style
- Knowledge Check
Module 6
- Generation Z
- Their Background
- Their Character
- Their Working Style
- Knowledge Check
Module 7
- Differences Between
- Background
- Attitude
- Working Style
- Life Experience
- Knowledge Check
Module 8
- Finding Common Ground
- Adopting a Communication Style
- Creating an Affinity Group
- Sharing Knowledge
- Knowledge Check
Module 9
- Conflict Management (I)
- Younger Bosses Managing Older Workers
- Avoid Turnovers With a Retention Plan
- Breaking Down the Stereotypes
- Knowledge Check
Module 10
- Conflict Management (II)
- Embrace the Hot Zone
- Treat Each Other as a Peer
- Create a Succession Plan
- Knowledge Check
ASSESSMENT
Mena Center
Training Programs: 62
Students: 69
Email: s.maiteh@menatech.edu.jo